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Home » Terms & Conditions » Booking conditions
Thứ sáu, 05.08.2016 08:41

Deposit 

30% of total price of your trip is required to pay as deposit to guarantee the booking when you send us the confirmation by Email or Fax. You can pay by Credit Card (see Payment by Fax) or transfer to our bank account (see Our bank’s details).
Note: the supply of hotel and other services is not adequate to the demand in several areas and high season. Therefore you should pay the deposit as early as possible to secure the best availability.

Final Payment

Full payment must be made by bank transfer to our account no later than 30 days before your departure. In case of need final payment will be made in cash upon arrival.
The bank service charges will be borne by the payee.
Please check if your bank to expedite your payment - it must take a couple of days to transfer money from Bank to another one.
In the event of the full payment not reaching our account by the due date without any agreement from us, we reserve the right to cancel all bookings and the contract between us.

The date of Deposit & Payment will be the date on which we are informed by the receiving bank where our account is!
Note: credit card payments in Vietnam are subject to a surcharge, currently 3% for Visa and MasterCard, and 3.9% for American Express.
OUR BANK DETAILS:
A/C NAME:  LE VAN DUC
A/C NO:  105 941 49
BANK NAME: ASIA COMMERCIAL BANK ACB, DONG DO Branch.
SWIFT CODE:  ASCB VNVX
ADDRESS: 442 Nguyễn Thị Minh Khai str., dst. 3, Hochiminh city, Vietnam

Cancellation charge
In the event of your cancellation, the percentages of the total price of your tours are following:
-  If we receive the notification of the cancellations 30 days prior to arrival date of itinerary, Deposits are fully refundable.
- If we receive the notification of the cancellations 29-15 days prior to arrival date the cancellation charges will be   50%
-  If we receive the notification of the cancellations 16-9 days prior to arrival date the cancellation charges will be   65%.
-  If we receive the notification of the cancellations 10-3 days prior to arrival date the cancellation charges will be   85%
- If we receive the notification of the cancellations less than 3 days prior to arrival date the cancellation charges will be   100%

In addition to the cancellation fees above, some other charges may apply, depending on the cancellation policies of our suppliers (e.g. hotels, carriers, agents, etc.).
The date of cancellation will be the date on which we receive your notification!

Refund
After full payment has been made, we will only cancel the contract if circumstances beyond our control make it unavoidable: Natural catastrophes, flood, hurricane, earth quake, war, border-closure or and other reasons…Your deposit or payment are fully refundable except any money that has been paid for hotels.

No refund for any unused during a trip. Bu we'll try to find the best solution for you.
No refund or reduction will be made to any member of GROUP/F.I.T who breaks the journey from the itinerary or any part of the itinerary.

The transfer fees will be levied by our bank.

No additional compensation will be paid over and above the total sum received from you.

Changes:
Programs, prices, services and conditions of your trip are based on the situation at the time of printing the tariff and could be subject to change due to local conditions without advance notice before or during the tour.
Programs, prices, services of your trip are based on the situation at the time of printing the tariff and COULD NOT be changed only after we already received full payment on time.
For any change of tours that will be made after you have paid in full, any increase in the price must be settled by bank transfer or cash upon arrival.
Any extra costs that you have incurred by altering your itinerary while you are in the trip must be settled before the changes will be made.
If the changes involve a reduction, we will refund the saving in VND, less any costs that we have reasonably incurred, before you leave Vietnam.

Acceptance of booking
We reserve the right to decline your booking without explanation if we have cause to believe that you might pose a threat to public safety and/or security in the country you will travel.
Our acceptance of your booking is conditional upon your understanding that we cannot be held liable for any accidents, illnesses, thefts or losses occurring during your journey and caused by circumstances beyond our control, or resulting from your failure to take common-sense precautions or to follow instructions given by us or our guides, party leaders or persons with official authority. 

Passports, Visas and Vaccinations
It is your responsibility in possession of a valid passport, visa permits, vaccinations and preventative medicines as may be required for the duration of the trip. Information about these matters or related items is given in good faith but without our responsibility.

Amendments
Bookings conditions may vary according to your country of booking. It is recommended that you should keep in touch and consult with us frequently.

Local Laws
You are expected to obey the laws and regulations of the countries visited and any failure to do so will release our obligations for your trip.

Illness or Disability
If you’re suffering from illness or disability or undergoing treatment for any physical or medical condition please declare the true nature of such condition at the time of booking.

Complaint
For any complaint what may have during your trip, if it’s caused by our side we will take responsibility to find a solution immediately during your trip. We reserve the right not to respond for any complaint issued after you have finished a trip and home already.

Force Majeure
When nnforeseen events, such as civil unrest, terrorism, war, rioting, natural and nuclear disasters, etc., should happen, we are out of possibility to continue your trip. But we will try to do all we can to reduce your lost.

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